Terms & Conditions
TERMS AND CONDITIONS FOR BUYERS
ReSee US Inc
1. COMPANY INFORMATION
ReSee US Inc is a corporation incorporated under the laws of the State of Delaware, with its principal place of business at 161 Water Street, New York NY 10038 (hereinafter “ReSee,” “we,” “us,” or “our”).
ReSee operates an online marketplace accessible via the website www.resee.com (the “Website”), dedicated to the resale of luxury second-hand and vintage fashion items.
Contact
Email: [email protected]
2. SCOPE OF APPLICATION
These Terms and Conditions (the “Terms”) govern:
access to and use of the Website; and
the purchase of Products by Buyers through the Website.
By accessing the Website, creating an account, or placing an Order, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms apply exclusively to Buyers. Sellers are subject to separate contractual arrangements with ReSee.
3. DEFINITIONS
Buyer: any individual or legal entity purchasing Products through the Website, primarily acting as a consumer.
Seller: any individual or legal entity offering Products for sale through the Website.
Product(s): second-hand or vintage fashion items listed for sale on the Website.
Order: a confirmed purchase of a Product through the Website.
Account: a Buyer’s personal account on the Website.
Final Sale: a Product sold without the possibility of return or cancellation, except where required by applicable law.
Services: all services provided by ReSee via the Website, including marketplace intermediation and optional membership services.
4. MARKETPLACE ROLE OF RESEE
4.1 Intermediary Role
Unless expressly stated otherwise on a Product page, ReSee acts solely as a marketplace intermediary, facilitating transactions between Buyers and Sellers.
ReSee is not the seller of Products listed by third-party Sellers and is not a party to the sales contract formed between the Buyer and the Seller. The sales contract is concluded directly between the Buyer and the Seller.
Accordingly, ReSee does not assume responsibility for the performance of the Seller’s obligations, including product conformity, warranties, or returns, except as expressly required by applicable law.
4.2 Sales by ReSee
In certain cases, ReSee may sell Products directly. Where ReSee is the Seller, this will be clearly indicated on the Product page, and ReSee will assume the obligations of a seller under applicable law.
5. ACCOUNT CREATION AND USE
Buyers may browse the Website without creating an Account. However, an Account is required to place Orders or access certain Services.
Buyers agree to provide accurate, current, and complete information and to keep their Account details up to date.
Buyers are solely responsible for all activity conducted through their Account and for maintaining the confidentiality of their login credentials. ReSee shall not be liable for unauthorized use of an Account.
6. PRODUCTS AND CONDITION
All Products sold on the Website are second-hand or vintage.
Each Product is described based on information provided by the Seller and reviewed by ReSee. Product descriptions, photographs, and condition assessments are provided for informational purposes only.
Minor signs of wear, aging, patina, or imperfections are inherent to second-hand and vintage items and do not constitute defects.
Product descriptions do not constitute warranties or guarantees of authenticity, condition, or suitability.
7. PRICING AND TAXES
Prices are displayed in U.S. dollars unless otherwise stated.
Prices displayed on the Website include applicable duties where indicated but exclude shipping fees and sales tax unless expressly stated at checkout.
Sales tax may be collected where required by applicable state or local law. Buyers are responsible for any additional taxes or governmental charges not collected at checkout.
ReSee reserves the right to modify prices at any time prior to Order confirmation.
8. ORDER PROCESS
An Order is placed when the Buyer completes checkout and payment is successfully processed.
Orders are binding once confirmed. ReSee reserves the right to cancel or refuse an Order in the event of payment failure, suspected fraud, pricing errors, or Product unavailability.
Order confirmations and shipping notifications are sent electronically.
9. PAYMENT AND CHARGEBACKS
Payments are processed securely via ReSee’s payment service providers, including Adyen and its supported payment methods.
ReSee does not store payment card details.
By placing an Order, the Buyer represents and warrants that they are authorized to use the selected payment method.
Unauthorized chargebacks, abusive disputes, or payment reversals initiated without a legitimate basis constitute a breach of these Terms. ReSee reserves the right to suspend or terminate Accounts and to provide transaction evidence to payment processors or financial institutions.
10. SHIPPING AND DELIVERY
Products are shipped to the address provided by the Buyer at checkout.
Delivery times are estimates only and may vary depending on location, carrier, customs processing, or other factors beyond ReSee’s control.
Risk of loss transfers to the Buyer upon delivery of the Product.
ReSee is not responsible for delays, losses, or failures caused by carriers, customs authorities, or events beyond its reasonable control.
11. RETURNS, REFUNDS AND RESEE WALLET
ReSee offers three types of return options depending on the item and its location:
- Return for refund to the original payment method
- Return for ReSee Wallet Credit
- Final sale (no returns accepted)
The applicable return option is indicated on each product page prior to purchase.
11.1 Returns for Refund
Where a return for refund is available:
- A flat return fee of $55 will be deducted from the refunded amount
- Original shipping fees are non-refundable
Refunds are issued to the original payment method within fourteen (14) business days following receipt and approval of the returned item
The refund of the purchase price in accordance with these Terms constitutes the Buyer’s sole and exclusive remedy in connection with the return of a Product.
11.2 Returns for ReSee Wallet Credit
Where a return for ReSee Wallet Credit is available:
- The customer will receive a refund corresponding to the item value (excluding shipping costs) in the form of ReSee Wallet Credit
- ReSee Wallet Credit is valid for six (6) months from the date of issuance
- ReSee Wallet Credit may be used for one or multiple future purchases
Any unused balance will remain available in the customer’s wallet until expiration
ReSee Wallet Credit cannot be withdrawn, transferred, or exchanged for cash
Items purchased using ReSee Wallet Credit are final sale and are not eligible for return or refund.
11.3 Final Sale
Items designated as final sale are not eligible for return or refund under any circumstances, except where required by applicable law.
11.4 Return Eligibility
Return eligibility depends on the location of the item and the shipping region and is determined automatically. The applicable return option is clearly displayed on each product page prior to purchase.
11.5 Return Conditions
All returns must comply with the following conditions:
Items must be returned in their original condition
The ReSee hanger tag must remain attached
Return requests must be made within five (5) days of delivery
ReSee reserves the right to refuse any return that does not meet these conditions or in cases of suspected abuse or misuse of the return policy.
12. MEMBERSHIPS – THE CIRCLE
ReSee offers optional paid membership services, including The Circle and The Collector’s Circle (collectively, the “Memberships”).
Memberships provide enhanced access and services, which may include early access to Products, priority order preparation, reservation features, extended return rights on certain Products, access to private sales, and invitations to events or masterclasses.
Membership benefits are subject to availability and do not guarantee the purchase, reservation, or delivery of any Product.
Memberships are billed on a recurring basis according to the plan selected at the time of subscription. Memberships renew automatically unless cancelled prior to the next billing cycle.
Buyers may cancel a Membership at any time via their Account. Cancellation takes effect at the end of the current billing period. Fees paid are non-refundable except where required by applicable law.
ReSee reserves the right to modify, suspend, or withdraw Membership benefits, or to revoke Membership access, including in cases of abuse, misuse, or violation of these Terms.
Memberships do not modify or limit statutory consumer rights.
13. WARRANTIES AND DISCLAIMERS
Except where ReSee is the Seller and to the maximum extent permitted by law, Products are sold “as is” and “as available.”
ReSee undertakes reasonable efforts to review and authenticate Products; however, authentication is based on available information and expertise and does not constitute a guarantee. To the maximum extent permitted by law, ReSee disclaims liability for any claims relating to authenticity, except where required by applicable law.
ReSee disclaims all implied warranties, including implied warranties of merchantability and fitness for a particular purpose, except where such disclaimers are prohibited by law.
No information provided on the Website constitutes a warranty.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
- ReSee shall not be liable for indirect, incidental, consequential, special, or punitive damages;
- ReSee’s total liability in connection with any Order or Service shall not exceed the amount paid by the Buyer for the relevant Order.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
15. INDEMNIFICATION
Buyers agree to indemnify and hold harmless ReSee from any claims, damages, losses, liabilities, and expenses arising out of:
- misuse of the Website;
- breach of these Terms; or
- violation of applicable law.
16. INTELLECTUAL PROPERTY
All content on the Website, including text, images, designs, logos, and trademarks, is owned by or licensed to ReSee and is protected by U.S. and international intellectual property laws.
No rights are granted except as expressly stated herein.
17. FORCE MAJEURE
ReSee shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, strikes, transportation disruptions, governmental actions, or system failures.
18. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.
19. DISPUTE RESOLUTION – ARBITRATION
Any dispute arising out of or relating to these Terms, the Website, or any transaction shall be resolved by binding individual arbitration.
Arbitration shall be conducted in New York, New York, under the rules of the American Arbitration Association, unless otherwise agreed.
Buyers waive the right to participate in class actions, collective actions, or representative proceedings to the fullest extent permitted by law.
Either party may bring claims in small claims court where jurisdictionally permitted.
20. MODIFICATION OF TERMS
ReSee reserves the right to modify these Terms at any time. Updated Terms will be posted on the Website and will apply to future use and Orders.
Continued use of the Website after publication of revised Terms constitutes acceptance of the updated Terms.
21. MISCELLANEOUS
If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between the Buyer and ReSee concerning use of the Website and the purchase of Products.
